DELIVERY INFORMATION:

  • We are currently offering free UK delivery on all orders over £300.
  • Delivery time estimates can be found at checkout, but typically take between 1-7 days.
  • If placing an order on Friday or over the weekend, your order will be processed on the next working day (Monday). 
  • Orders to UK Remote postcodes may be subjected to an additional 1-3 working days’ delivery time. 
  • Please allow an extra five working days for engraved products.
  • All our orders are delivered by DHL, FEDEX and other courier companies with express service that requires a signature upon delivery. To track or make changes to your delivery, you can contact DHL, FEDEX, and other courier partners directly through their portals. 
  • Please note that for both UK and international orders, delivery may be delayed due to situations beyond our control, such as Brexit, customs delays, adverse weather conditions or an unexpected increase in demand. Please contact our Customer Service Team (customerservice@tateossian.com) or our Courier partner for an update relating to your order.
  • Tateossian does not ship orders to P.O. Boxes and BFPO addresses.


SHIPPING INTERNATIONALLY:

  • For orders in the UK and EU Member states, all taxes and duties are included in the final cost at checkout.
  • Delivery not in the UK or EU member states may be subject to import taxes and duties. The amount to be paid depends on the type of goods and where they are produced (Country of Origin). In such instances, it is the customers’ responsibility to cover any duties and fees levied by their own country. If you do not pay this fee, local custom regulators will not release the package to you and will send it back to Tateossian head office in London. If the parcel is returned, the return charge will be deducted from your refund.
  • For more information regarding customs duties, we advise our customers to get in touch with their country’s Revenues and Customs office.

 

TRACK YOUR ORDER:

  • When your order is dispatched, we will send you a confirmation email with your tracking details so you can follow your order’s journey.
  • Please contact us if you have any questions or concerns about your order. Telephone: +44 (0) 800 021 1008
  • Email: customerservice@tateossian.com