Shipping Information

Delivery Information

All our orders are delivered by DHL, FEDEX, DPD and other courier companies with express service that requires a signature upon delivery. To track or make changes to your delivery, you can contact DHL, FEDEX, DPD and other courier partners directly through their portals. Also, please note that UK public holidays will affect your expected delivery date. We are not able to deliver on Bank Holidays.

Please allow an extra five working days for engraved products.

Please note: Orders placed after the cut-off times or on weekends and public holidays will be processed on the following working day.

Please note: It may take 1 to 3 working days for your order to be processed.

FREE UK DELIVERY ON ORDERS OVER £250

We are currently offering free UK delivery on all orders over £250. If placing an order on Friday after 1 pm, your order will be processed on the next working day (Monday). Orders to UK Remote postcodes may be subjected to an additional 1-3 working days’ delivery time. Terms & Conditions apply.

Deliveries to certain postcodes in the Channel Islands and Scottish Highlands can take an additional five working days to be delivered. Please note that for both UK and international orders, delivery may be delayed due to situations beyond our control, such as Brexit, customs delays, adverse weather conditions or an unexpected increase in demand. Please contact our Customer Service Team (customerservice@tateossian.com) or our Courier partner for an update relating to your order.

Tateossian does not ship orders to P.O. Boxes and BFPO addresses.

SHIPPING INTERNATIONALLY

Please be aware that when a package is shipped internationally, it may be subject to import taxes and duties. The amount to be paid depends on the type of goods and where they are produced (Country of Origin). As stated on our website, it is the customers’ responsibility to cover any duties and fees levied by their own country. If you do not pay this fee, local custom regulators will not release the package to you and will send it back to Tateossian head office in London. If the parcel is returned, the return charge will be deducted from your refund. For more information regarding customs duties, we advise all our customers to get in touch with their country’s Revenues and Customs office.

CUSTOM DUTIES

On orders from countries outside the European Union, import duty applies over a certain value. This is a tax that the recipient has to pay as an importer in order to bring foreign goods into his or her country. The amount to be paid depends on the type of goods and where they come from.  In the event that this fee is not paid by the recipient, customs will not release the package and will send it back to the Tateossian in London.

For more information regarding customs duties, we advise our customers to get in touch with their country’s Revenues and Customs office.

TRACK YOUR ORDER

When your order is dispatched, we will send you a confirmation email with your tracking details so you can follow your order’s journey.

Please contact us if you have any questions or concerns about your order.

Telephone: +44 (0) 800 021 1008

Email: customerservice@tateossian.com