Courier Partners

All our orders are delivered by DHL, FedEx and other courier companies with express service that requires a signature upon delivery.

We usually process and dispatch regular stock items within 2 business days. Engraved or personalised orders must go through extra processing before shipping.

All deliveries require a signature upon receipt. We do not ship orders to P.O. Boxes or BFPO addresses.

Track Your Order

When your order is dispatched, we will send you a confirmation email with your tracking details so you can follow your order's journey.

Return Shipping Costs

The initial shipping charge will not be refunded as part of your refund.

Customers are responsible for all return shipping costs, fees, and any associated charges incurred when returning items. Return shipping costs vary depending on the destination, carrier, parcel weight, and the number of items being returned. As a result, heavier parcels or returns containing multiple items may incur higher shipping charges.

Alternatively, customers may choose their own preferred return method at their own expense. If a return shipping label is provided by us, the cost of the label will be deducted from the refund amount. Please note that any loss or damage occurring during transit will be the responsibility of the shipping carrier or logistics provider used for the return. 

Taxes & Duties

For orders in the UK and EU member states, all taxes and duties are included in the final cost at checkout.

Delivery outside the UK or EU member states may be subject to import taxes and duties. The amount to be paid depends on the type of goods and where they are produced (Country of Origin). In such instances, it is the customer's responsibility to cover any duties and fees levied by their own country. If you do not pay this fee, local customs regulators will not release the package and will send it back to Tateossian's head office in London. If the parcel is returned, the return charge will be deducted from your refund.

For more information regarding customs duties, we advise our customers to get in touch with their country's Revenue and Customs office.

Possible Delays

Please note that EU orders, delivery may be delayed due to situations beyond our control, such as Brexit, customs delays, adverse weather conditions or an unexpected increase in demand.

Please contact our Customer Service Team or our courier partner for an update relating to your order.

Contact Us

✉ customerservice@tateossian.com

✆ +44 (0) 800 021 1008