Courier Partners

All our orders are delivered by DHL, FedEx and other courier companies with express service that requires a signature upon delivery.

We usually process and dispatch regular stock items within 2 business days. Engraved or personalised orders must go through extra processing before shipping.

All deliveries require a signature upon receipt. We do not ship orders to P.O. Boxes or BFPO addresses.

Track Your Order

When your order is dispatched, we will send you a confirmation email with your tracking details so you can follow your order's journey.

Taxes & Duties

For orders in the UK and EU member states, all taxes and duties are included in the final cost at checkout.

Delivery outside the UK or EU member states may be subject to import taxes and duties. The amount to be paid depends on the type of goods and where they are produced (Country of Origin). In such instances, it is the customer's responsibility to cover any duties and fees levied by their own country. If you do not pay this fee, local customs regulators will not release the package and will send it back to Tateossian's head office in London. If the parcel is returned, the return charge will be deducted from your refund.

For more information regarding customs duties, we advise our customers to get in touch with their country's Revenue and Customs office.

Possible Delays

Please note that EU orders, delivery may be delayed due to situations beyond our control, such as Brexit, customs delays, adverse weather conditions or an unexpected increase in demand.

Please contact our Customer Service Team or our courier partner for an update relating to your order.

Contact Us

✉ customerservice@tateossian.com

✆ +44 (0) 800 021 1008